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Job Id: 492
Job Title: National Head Collections
Industry: Banking, Financial Servcies & Insurance
Functional Area: Sales / Business Development / Client Servicing
Salary: 25 Lac - 30 Lac
Job Location: Mumbai
About the Client

The client is one of India’s premier non-banking finance companies (NBFC) and the largest NBFC operating in rural India. It is amongst the top tractor financer in India and offers a wide range of financial products to address varied customer requirements. The NBFC has 1000+ offices with a total of more than 3 Million customers till date.


  1. Vehicle Financing
  2. SME Financing
  3. Housing Finance
  4. Personal Loans
  5. Insurance Broking
  6. Mutual Fund distribution
Job Description

Duties & Responsibilities
1. To allocate, monitor drive and review the field force towards achieving the budgeted recovery
2. To co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support.
3. To develop liaison with alternative channels – Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department.
4. To co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants.
5. To plan & develop various customer touch points / call centers focusing on recovery activities.
6. Educating Collection Incharge/ Team Leaders on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions.
7. Devising strategies to encourage walk-in collections.
8. Devise and develop process & procedures aimed at reducing cost of collections.
9. Ensuring employee quality & leveraging productivity of collections department employees right from inception.
10. Process improvement of recovery activities.
11. To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding regions on receivable related matters.

Decision Making Authority
1. Financial powers-Revenue expenditure as per budget
2. Staff powers-To select employees and recommend appraisal.
3. Functional powers-to approve settlement of contracts.

Key Challenges
1. To manage and increase collection efficiency of the area under purview.
2. Devising strategies to encourage walk-in collections.
3. Devise and develop process & procedures aimed at reducing cost of collections.
4. Ensuring employee quality & leveraging productivity of Collection department employee right from inception.


Desired Candidate Profile

15+ years of experience in Collections in NBFC / Bank

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