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Job Id: 464
Job Title: Process Trainer
Industry: BPO & KPO
Functional Area: Teaching / Education / Language Specialist
Salary: 3 Lac - 4 Lac
Job Location: Navi Mumbai
About the Client

We arer a leading enterprise into Media and Social Marketing, Supply Chain and Contact Center Services. Our other verticals include Airlines, IT, Automotive, Publications and Ecommerce.

Our Indian Operations were set up in 2003 and we have progressed with state of art facilities and IT hubs till date in cities like banglore and Mumbai.

We have an employee strength of more than 63000 and a revenue generation of more than 20 billion Euros. We also contibute around 5 billion Euros for international outsourcing services.

Job Description
  1. Impart Process Training, soft Skills to the new Agents and also conduct refresher training for tenured agents on floor.
  2. To ensure continuous improvement in the training metrics of the process.
  3. To define, standardize and monitor training parameters and thereafter make recommendations for ongoing improvements.
  4. Perform monitoring coaching sessions to identify training needs, conduct refreshers and develop improvement action plan.
  5. Develops training curriculum to address training needs for agent group identified with the team supervisor and team leads.
  6. With the assistance of the Training & Quality Manager, creates tests and procedures to measure success of conducted training.
Desired Candidate Profile

Role: Process Trainer
Qualification: Under Graduate/ Graduate
Relevant Experience: Minimum 1 year as Process Trainer

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