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Job Id: 665
Job Title: Operations Manager - BPO
Industry: BPO & KPO
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Salary: 15 Lac - 18 Lac
Job Location: Mumbai
About the Client

The company is a leading marketing Analytics firm. With a data-driven marketing thinking and strategy, it helps companies build intelligent, intuitive and real-time customer relationships.

It is a part of leading media consulting firm.

Job Description

1. Hands on experience on the entire project life cycle in terms of Scope assessment,
2. Transition, Risk Management & Mitigation and SLA Management
3. Plan a n d m a n a g e projects, aligning business goals with technology solutions to drive SLA’s, meeting timeline’s and budgetary targets to enhance bottom line gains
4. Proven expertise in setting up new business, ramping up existing process including strategic planning, capacity planning, hiring & knowledge transfer
5. Responsible for managing overall key performance metrics including SLAs, TATs, Quality, C-SAT and NPS
6. Contributing to long and short-term business preparing which includes, projects designed for functional quality.

Desired Candidate Profile

Education and Qualifications
1. A Bachelor’s degree in engineering, commerce, arts, or any other related field
2. Master’s degree in Business Administration would is a plus.

Skills and Specifications
1. Self-starter, strong multi-tasking abilities, analytical skills and problem solving skills
2. Goal driven, analytical approach to problem solving using gap analysis and DMAIC methodology
3. Motivated team player and strong leadership qualities; able to lead by example
4. Excellent & professional verbal/ written communication skills, ability to work with diverse multi-cultural teams to ensure project success and achieve organizational goals

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